Legal
Privacy Policy
Last Updated: 14 February 2025 | Effective Date: 14 February 2025
1. Introduction
Pulau Abode ("we", "us", "our") is committed to protecting the personal data of all individuals who engage with our services, visit our website, or contact us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to your data.
This policy applies to all personal data processed by Pulau Abode in connection with our residential advisory services, operated from 3 Dalvey Road, Singapore 259498. Our practices are aligned with the Personal Data Protection Act 2012 (PDPA) of Singapore.
For any questions about this policy, please contact us at: [email protected]
2. Data We Collect
Information you provide directly
- Full name and preferred form of address
- Email address and telephone number
- Residential preferences and budget range
- Employer name and work location (where relevant to your search brief)
- Correspondence and communications with our advisors
Information collected automatically
- IP address and browser type
- Pages visited and time spent on site
- Referral source and device information
- Cookie data (see our Cookie Policy)
Legal basis for processing
We process your personal data on the following bases: your consent (where given), performance of a contract or pre-contractual steps, compliance with a legal obligation, and our legitimate interests in operating and improving our advisory services.
3. How We Use Your Data
- To understand your residential requirements and present suitable properties
- To communicate with you regarding viewings, documentation, and tenancy management
- To prepare, review, and manage tenancy agreements and related documentation
- To coordinate with third parties such as landlords, legal representatives, and IRAS
- To maintain records of our engagement as required by law
- To improve our website and service delivery
- To send service-related communications (not marketing without your consent)
We do not sell, trade, or rent personal data to third parties for their own marketing purposes.
4. Data Sharing
We may share your personal data with:
- Property owners and their agents, to facilitate viewings and tenancy negotiations
- Legal representatives, where engaged in documentation management on your behalf
- The Inland Revenue Authority of Singapore (IRAS) for stamp duty filing
- Service providers who assist our operations (e.g. secure document portal providers) under strict confidentiality agreements
- Regulatory authorities where required by law
Any third party receiving your data is required to handle it with at least the same level of care as we do.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, typically:
- Active client records: for the duration of our engagement and up to 3 years thereafter
- Tenancy documentation: up to 7 years from the end of tenancy, as required for legal and tax purposes
- Website analytics data: up to 26 months
- Marketing consent records: until consent is withdrawn
6. Data Protection Measures
- All digital data is stored on encrypted, access-controlled servers
- Document portals are protected by two-factor authentication
- Internal access to client data is limited to advisors working on your engagement
- We conduct periodic reviews of our data security practices
- In the event of a data breach, we will notify affected individuals and the PDPC as required by law
7. Cookies
Our website uses cookies to function correctly and to understand how visitors use the site. For detailed information on the cookies we use and how to manage your preferences, please read our Cookie Policy.
8. Your Rights
Under the PDPA and applicable data protection principles, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent to processing at any time (without affecting lawfulness of prior processing)
- Request deletion of your data where it is no longer necessary for the purposes collected
- Object to processing based on legitimate interests
- Lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
10. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If you believe we have inadvertently done so, please contact us immediately.
11. International Transfers
Where data is processed or stored outside Singapore (for example, via cloud service providers), we ensure that appropriate safeguards are in place and that the receiving jurisdiction provides adequate data protection standards comparable to those in Singapore.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website. Continued use of our services after any update constitutes your acknowledgement of the revised policy.
13. Contact
For all data protection enquiries:
- Email: [email protected]
- Address: 3 Dalvey Road, Singapore 259498
- Phone: +65 8347 9162